Developing Effective Metrics Using a Structured Process

Upon successful completion of this course you should be able to:

• Utilize a process map to identify control points for metrics
• Align the right metrics for each level or responsibility in your organization
• Develop metrics using a structured approach that includes:
  • Outlining Critical Success Factors
  • Asking Key Performance Questions
  • Defining metrics that answer the Key Performance Questions

Course Chapters:

• Introduction
• MCC Metrics Development Framework
• Key Questions and Metrics That Align with Organizational Levels
• Implementing Framework: Mapping the Process Being Measured
• Developing Critical Success Factors and Key Performance Questions
• Developing Performance Metrics
• Introduction to Developing Metrics Visualizations
• Case Study: Using the MCC Metric Development Framework with Organizational Teams

• Metrics Development Model
• Metrics Development Worksheet
• Types of Visual Displays
• Process Mapping Guidelines
• Flowchart Symbols

This course is appropriate for anyone who uses metric reports, including professionals in the following areas:

• Clinical Operations
• Business Operations
• Process Improvement/Business Optimization
• Vendor Oversight
• Quality Management
• Quality Assurance
• Study Management
• Site Monitoring
• Investigators and Site Coordinators
• Data Management
• Data Analytics & Performance Metrics

Please contact us if you need a Certificate of Completion to obtain ACRP and SOCRA CEUs