Elements that Make Metrics Effective
eLearning Courses – 201
This innovative eLearning course provides you with an overview of basic metric concepts and insights on what makes for an effective performance metric. What you learn in this course can be applied to any metric system – enhancing your metrics so they answer key performance questions and provide you with objective, effective supportive facts for making informed decisions. This eLearning course allows you the opportunity to customize your experience by viewing role-specific examples and supports your learning through knowledge checks at the end of each chapter.
Prerequisites: None
Length: 1-hour
No. of Attachments: 2
Price: $320
Accreditation: Please contact us if you need a Certificate of Completion to obtain ACRP and SOCRA CEUs
“The course provided knowledge about effective metrics in a condensed and efficient manner. Examples were well selected and easy to follow…Our company is going to make it a mandatory course for all our Metric owners.”
– Associate Director Performance Analytics in Global Drug Development
“The knowledge checks keep you engaged and I like having real world examples to demonstrate points.”
– Associate Clinical Study Manager/ Clinical Operations
Learning Objectives
Upon successful completion of this course you should be able to:
- Recognize the need for proper performance metrics and the key questions that need to be answered
- Distinguish between effective and ineffective metrics
- Design metrics that are effective by recognizing the right things to measure and how to measure them the right way
- Define SMART Metrics and assess your metrics for these characteristics
- Normalize metrics so you can compare results across sites, countries, studies and/or vendors
- Define the four primary metric types: timeliness, cycle time, quality, efficiency/cost
- Combine metrics and recognize the effects that metrics have on behavior
Course Outline
The Case for Effective Performance Metrics
- Case Study
- Effective Metrics
- Systemic vs. Functional Level Learning
- The Problem with Metrics
- SMART Metrics
- Knowledge Check
What Makes a Metric Effective
- Types of Metrics
- Effective Metrics
- Normalizing Metrics
- Customized Learning Experience: Data Management, Study Oversight, Site Monitoring, and Investigative Site Normalizing Metric Examples
- Knowledge Check
Defining Metrics using the Metric Definition Template
- Defining Metrics
- Performance Metric Definition
- Customized Learning Experience: Data Management, Study Oversight, Site Monitoring, and Investigative Site Metric Examples
- Knowledge Check
- All Metric Definitions Are SMART
- Defining Metrics Summary
- Knowledge Check
Course Materials
- SMART Metric Criteria
- Metric Definition Template
Who Should Attend
This course is appropriate for anyone who uses metric reports, including professionals in the following areas:
- Clinical Operations
- Business Operations
- Process Improvement/Business Optimization
- Vendor Oversight
- Quality Management
- Quality Assurance
- Study Management
- Site Monitoring
- Investigators and Site Coordinators
- Data Management
- Data Analytics & Performance Metrics
Accreditation
Please contact us if you need a Certificate of Completion to obtain ACRP and SOCRA CEUs