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Developing Effective Metrics Using a Structured Process

eLearning Courses – 202

This eCourse is designed for executives, business optimization/metric teams and functional leads/process owners interested in moving beyond the basic metric concepts discussed in the previous eCourse. Using case study examples and easy to use worksheets, you will learn to use the Metrics Development Framework and process maps to determine a set of high priority performance questions and identify metrics that help you answer the questions.

Prerequisites: eCourse 201
Length: 1-hour
No. of Attachments: 5

Price: $320
Accreditation: Please contact us if you need a Certificate of Completion to obtain ACRP and SOCRA CEUs

Learning Objectives

Upon successful completion of this course you should be able to:

  • Utilize a process map to identify control points for metrics
  • Align the right metrics for each level or responsibility in your organization
  • Develop metrics using a structured approach that includes:
    • Outlining Critical Success Factors
    • Asking Key Performance Questions
    • Defining metrics that answer the Key Performance Questions

Course Outline

Course Chapters:

  • Introduction
  • MCC Metrics Development Framework
  • Key Questions and Metrics That Align with Organizational Levels
  • Implementing Framework: Mapping the Process Being Measured
  • Developing Critical Success Factors and Key Performance Questions
  • Developing Performance Metrics
  • Introduction to Developing Metrics Visualizations
  • Case Study: Using the MCC Metric Development Framework with Organizational Teams

Course Materials

  • Metrics Development Model
  • Metrics Development Worksheet
  • Types of Visual Displays
  • Process Mapping Guidelines
  • Flowchart Symbols

Who Should Attend

This course is appropriate for anyone who uses metric reports, including professionals in the following areas:

  • Clinical Operations
  • Business Operations
  • Process Improvement/Business Optimization
  • Vendor Oversight
  • Quality Management
  • Quality Assurance
  • Study Management
  • Site Monitoring
  • Investigators and Site Coordinators
  • Data Management
  • Data Analytics & Performance Metrics


Please contact us if you need a Certificate of Completion to obtain ACRP and SOCRA CEUs