How Organizations Can Decide Which Metrics To Implement To Optimize Clinical Trials with Keith Dorricott and Linda Sullivan
MCC metric toolkits include comprehensive sets of time, cost, and quality metrics defined at portfolio, study, and site levels – but how do organizations decide which metrics to include in their metric reports? That’s the important topic discussed in Keith Dorricott’s interview with Linda Sullivan, MBA, Executive Director of WCG’s Metric Champion Consortium (MCC). Dorricott is a Director at Dorricott Metrics & Process Improvement Ltd in the UK and facilitates many MCC metric development work groups. Dorricott describes several metric selection tool options included in MCC metric toolkits — each designed to help organizations select the right metrics for their programs. Some organizations opt to start off with metrics that are designated as “basic” metrics and add other metrics as needed. Alternatively, organizations can select metrics that answer important key performance questions and/or help to manage common process issues. Sullivan discusses an often vexing question: If a metric is always “green,” does it still need to be deployed? Answer: It depends — because the measurements of time, cost, and quality are not always static. What you decide to measure can say a lot about your organization – it sends a signal to your employees and vendors about what is important, she points out. Be sure to consider the unintended consequences of removing a metric – does it mean that achieving a high level of performance is no longer important?